Privacy
How we handle
your details.
Plain English, and it describes what the booking form actually does, not a template. Last updated 21 July 2026.
Who we are
LMN Method is the training business of Lachlan Nantes, a sole trader operating on the Gold Coast, Queensland (ABN 91 257 993 884). In this policy, "we", "us" and "our" mean Lachlan Nantes trading as LMN Method. This policy explains how we handle personal information collected through the booking form on this website.
We have chosen to follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) in full, and to treat this form's data to that standard, even where a small business might not strictly be required to. Coaching can touch on a person's health, and we would rather hold that information carefully than argue we do not have to.
You do not have to use the form
You can make a first contact without giving us anything through this site at all. If you would rather stay anonymous to begin with, message the @lmn.method Instagram account instead, and share only what you are comfortable with. The booking form simply makes it easier for Lachlan to get back to you.
What we collect
Only what the booking form asks for:
- Your name
- A mobile number and/or an email address, at least one, so Lachlan can reply
- Which session type you are after, and the days and times that suit you
- Your experience level
- Optionally, a short note about what you want out of training
We collect this information directly from you, when you fill in and send the form. We do not buy it, and we do not collect it from anyone else.
There are no tracking pixels, no advertising cookies and no analytics on this site. We do not build a profile of you, and nothing is shared with data brokers or advertisers.
If you choose not to give your name and at least one contact detail, Lachlan has no way to reply, so the form cannot be sent. Everything else is optional.
Please keep health information out of the form
The "what do you want out of training" box is deliberately labelled to discourage medical detail, and we ask that you keep it to your goals. Health information is sensitive information under the Privacy Act, and the simplest way to protect it is for us not to hold it. If you have an injury or a condition that affects your training, raise it with Lachlan directly when you speak, not through this form.
If you do include sensitive information in that note anyway, you are consenting to us handling it for the sole purpose of responding to your enquiry. It is included in the email to Lachlan and is not stored in any database (see below), so in practice it lives only in his inbox.
Why we collect it, and what we do with it
The only purpose is to respond to your enquiry and arrange training. Your details are emailed to Lachlan so he can get back to you. That is the entire purpose.
We do not use your details for direct marketing. Enquiring does not add you to a mailing list, and you will not receive newsletters or promotions as a result. We will not use or disclose your information for any purpose unrelated to answering your enquiry unless you would clearly expect it, we have your consent, or we are required or authorised by law.
What we keep, and for how long
A minimal record is kept for 30 days and then deleted automatically: your name, the contact details you gave, which session you asked about, and whether the message was delivered. It exists so that a failed delivery can be spotted and followed up, rather than an enquiry vanishing silently.
The free-text note is never stored. It is included in the email to Lachlan and then discarded. It is not written to any database and does not appear in any log.
The email itself stays in Lachlan's inbox until he deletes it, the same as any other message someone sends him. We destroy or de-identify personal information once it is no longer needed for the purpose above.
Who else handles it, and where it goes
To run the form we use a small number of service providers. Some of them are overseas, which means your details may be disclosed outside Australia when your enquiry is handled. We take reasonable steps to use reputable providers, but you should know who they are:
- Cloudflare hosts this website and processes the form submission, and provides the anti-spam check on the form. Cloudflare is a global provider and may process data outside Australia.
- Resend delivers the notification email to Lachlan. Resend is based in the United States, so sending that email discloses your details to a recipient outside Australia.
If you would rather your details did not leave Australia, contact Lachlan directly through Instagram instead of using the form.
How we keep it secure
The form is served over HTTPS, submissions are rate limited and bot checked, and the record we keep is limited to the minimum described above and deleted after 30 days. No payment details are ever collected on this site: the shop checkout is handled entirely by Shopify. We take reasonable steps to protect personal information from loss, misuse and unauthorised access.
Getting to your information, and correcting it
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Contact Lachlan (details below) and we will action it, normally within 30 days and at no charge. Given the 30-day retention, in most cases the record will already be gone. If we ever cannot give you access or make a correction, we will tell you why in writing and explain how to complain.
If something goes wrong
If there were ever a data breach likely to cause serious harm, we would follow the Notifiable Data Breaches scheme: assess it, and where required, notify you and the Office of the Australian Information Commissioner as soon as practicable.
Complaints
If you think we have mishandled your personal information, please tell Lachlan first (details below) so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
- Online: oaic.gov.au/privacy/privacy-complaints
- Phone: 1300 363 992
Children
If you are under 18, please have a parent or guardian make the enquiry on your behalf.
Changes
If this policy changes, the date at the top changes with it.
How to contact us
Lachlan Nantes, trading as LMN Method (ABN 91 257 993 884),
Gold Coast, Queensland.
Email: lmnmethod@gmail.com
Instagram: @lmn.method